WORKSHOP CENTER MANAGEMENT

Socrate Platinum provides a complete and flexible tool to manage call center and workshop, from the moment you receive a call until the completion of the Job, going through search in knowledge base, Site visits, Claim escalation. Of course, all this is integrated to the powerful inventory and warrantee module; cost allocation, payables and receivables modules of Socrate platinum.

KEY PRODUCT CAPABILITIES

✔ Manages warrantees and Serial numbers.
✔ Allows multiple maintenance contracts per client.
✔ Allows included and excluded spare parts.
✔ Monitors maximum calls per contract or per client.
✔ Includes control for clients on hold.

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✔ Includes preventive maintenance and replacement list of spare parts.
✔ Automatic issuing of requisition vouchers from store.
✔ Preventive maintenance can be triggered based on multiple events schemes (time, counters...).
✔ Cost allocation of spare parts on maintenance cost.
✔ Linked to Inventory, Procurement, Sales, and General Ledger Modules, workflow and mailing system.
✔ Automatic billing of services and spare parts.
✔ Manages RMA and consignments.
✔ Return of refurbished spare parts.
✔ Allows escalation of claims.
✔ “Do it yourself” through the Web.
✔ Connect to third party scheduling (Microsoft Project scheduler) and task management tools (Outlook).
✔ Call Analysis; per client, per contract,per technician, per time and per location.

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