WORKSHOP CENTER MANAGEMENT
Socrate Platinum provides a complete and flexible tool
to manage call center and workshop, from the moment
you receive a call until the completion of the Job, going
through search in knowledge base, Site visits, Claim
escalation. Of course, all this is integrated to the powerful
inventory and warrantee module; cost allocation, payables
and receivables modules of Socrate platinum.
✔ Allows multiple maintenance contracts per client.
✔ Allows included and excluded spare parts.
✔ Monitors maximum calls per contract or per client.
✔ Includes control for clients on hold.
KEY PRODUCT CAPABILITIES
✔ Manages warrantees and Serial numbers.✔ Allows multiple maintenance contracts per client.
✔ Allows included and excluded spare parts.
✔ Monitors maximum calls per contract or per client.
✔ Includes control for clients on hold.
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✔ Includes preventive maintenance and replacement list of
spare parts.
✔ Automatic issuing of requisition vouchers from store.
✔ Preventive maintenance can be triggered based on multiple events schemes (time, counters...).
✔ Cost allocation of spare parts on maintenance cost.
✔ Linked to Inventory, Procurement, Sales, and General Ledger Modules, workflow and mailing system.
✔ Automatic billing of services and spare parts.
✔ Manages RMA and consignments.
✔ Return of refurbished spare parts.
✔ Allows escalation of claims.
✔ “Do it yourself” through the Web.
✔ Connect to third party scheduling (Microsoft Project scheduler) and task management tools (Outlook).
✔ Call Analysis; per client, per contract,per technician, per time and per location.
✔ Automatic issuing of requisition vouchers from store.
✔ Preventive maintenance can be triggered based on multiple events schemes (time, counters...).
✔ Cost allocation of spare parts on maintenance cost.
✔ Linked to Inventory, Procurement, Sales, and General Ledger Modules, workflow and mailing system.
✔ Automatic billing of services and spare parts.
✔ Manages RMA and consignments.
✔ Return of refurbished spare parts.
✔ Allows escalation of claims.
✔ “Do it yourself” through the Web.
✔ Connect to third party scheduling (Microsoft Project scheduler) and task management tools (Outlook).
✔ Call Analysis; per client, per contract,per technician, per time and per location.
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